Frequently Asked Questions
Can't find what you're looking for? Use the live chat icon in the bottom-right corner, call us at 1-888-784-8872, or contact us here.
How do I know my suits size?
If you are unsure of your Suits or Shirt or Shoe size, you can click Measuring Info page.
What is the status of my order?
Your order status will be available 48 hours after your order has been placed. Tracking information will be e-mailed to the address provided on your order. If we have any questions regarding your order, we will email you.
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay.
How do I start a return or exchange?
Visit our Return Form to initiate your return or exchange. A customer service representative will contact you with instructions. You can also report an issue with your order.
See our full Return Policy for details.
How can I contact customer service?
We are here to help!
- Live Chat: Use the chat icon in the bottom-right corner of any page
- Email: info@mensusa.com
- Phone: 1-888-784-8872
- Contact Form: Contact Us
- Address: 11517 Santa Monica Blvd, Los Angeles, CA 90025
Is it safe to use my credit card/ debit card on your site?
Shopping at MensUSA.com is safe. Every credit card purchase you make at MensUSA.com is backed by the MensUSA.com Safe Shopping Guarantee, and our site is protected by SSL encryption technology.
Do you ship to addresses outside the United States?
Yes, see below for our minimums and shipping cost for international orders: CANADA - minimum order $139, shipping $25 + $10 for each additional item
EUROPE - minimum order $149, shipping $60 + $10 for each additional item
Australia - minimum order $300, shipping $55 + $10 for each additional item
Africa - minimum order $500, shipping $55 + $10 for each additional item
Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
Please double check the credit card number and expiration date on your card. Please make sure that the shipping and billing information is correct. If you are having any further difficulties please contact us.
Can I cancel my order?
We process orders quickly at MensUSA. If you need to cancel your order, please contact us as soon as possible after placing your order so we can assist you before it ships.
Do you do back orders?
MensUSA.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.